Client case study: Logic - part of accenture

Business Challenges

Logic serves a highly diverse retail client base across multiple regions, each with unique business processes and technology requirements. Delivering consistent, high-quality BI, Analytics, and Managed Services at scale required a reliable offshore partner that could:

  • Provide specialized data and analytics expertise across different retail domains.
  • Scale quickly to support multiple client geographies simultaneously.
  • Maintain consistent quality while adapting to varied client delivery models.
  • Extend Logic’s bandwidth to take on new clients without overextending internal teams.

Approach

Ycotek’s team partnered with Logic in a flexible and collaborative model, combining communication-driven coordination, onsite consulting support, and offshore execution:

  • End-to-End Delivery – Managed BI and Analytics projects from design through go-live.
  • Staff Augmentation – Embedded skilled consultants into Logic’s client teams to enhance delivery speed and capacity.
  • Dedicated Delivery Center – Established a centralized offshore hub for BI & Analytics, serving multiple global retailers efficiently.
  • Consulting Support – Delivered onsite expertise directly at Logic’s client locations when deeper engagement was required.
  • Managed Services – Provided ongoing operational support, ensuring stability and continuous improvement for key client solutions.
  • AI-Enabled Solutions – Incorporated emerging AI-driven approaches into BI and analytics practices to improve efficiency and insights.

Results and Impacts

Through this long-standing partnership, Ycotek’s team :

  • Delivered scalable BI and analytics solutions supporting both operational efficiency and strategic planning.
  • Enabled global retailers, including Fortune 500 companies, to adopt data-driven decision-making.
  • Helped Logic secure repeat and referral business, such as:
  • Successful BI platform delivery for a leading U.S. retailer, paving the way for new partnerships within its portfolio.
  • Strategic referral in the Middle East, where delivery excellence for a top regional brand led to expanded engagements with its associated company.
  • Strengthened Logic’s market position by extending capacity with reliable, specialized offshore expertise.
  • Played a role in elevating Logic’s delivery capabilities and global reputation, which contributed to making the firm an attractive acquisition for Accenture.

The partnership between Ycotek and Logic exemplifies how strategic offshore collaboration can amplify delivery excellence and support long-term business growth.

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Global Education Provider

Logic Information Systems, now part of Accenture (August 2024), is a global leader in retail technology consulting, with core expertise across digital, stores, merchandising, data, and cloud practices. The acquisition strengthened Accenture’s global retail technology capabilities and enhanced delivery capacity across consulting, analytics, and AI-driven solutions.

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